Fix payment issues, such every bit declined or incomplete transactions

If y'all have problems paying for Google products, y'all might need to gear up a problem with your payments contour.

Find the issue yous're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Attempt these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to united states, please do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such equally a credit card) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir menu to complete the transaction.
  • Endeavor using the all-time interface for your computing device:
    • If you're using a desktop calculator, endeavor the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the production's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Try creating a new Google business relationship if you don't already take i and visiting the Google Store to effort the transaction once more.

"Unable to complete transaction: Expired carte du jour"

Cheque to come across if your payment method is up to engagement. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Please use some other class of payment."

Annotation: These steps also apply if you see the error message "Your payment didn't go through. Please try a different payment method or try again afterward."

Try the post-obit:

  1. Check to come across if your payment method is upward to date. If it isn't, update it in the Payments center, then try your buy over again.
  2. Make sure you have plenty coin in your account for the purchase.
  3. If you're nevertheless having issues, contact your bank to see if in that location's a trouble with your business relationship.
  4. Attempt making the purchase again with a dissimilar payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all come across this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a little more information to comply with Eu law (European customers only).

To gear up the issue, endeavour the post-obit:

  1. Go to the Payments middle.
  2. Take action on any errors or requests in the payments eye.
    1. You lot might demand to verify your identity before you tin purchase anything through your Google Business relationship.
  3. Make certain your name, address, and payment data are up to date.

"Unable to process payment: Low card remainder"

You lot might non have enough funds in your business relationship to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, y'all'll find a temporary charge on your card argument along with an viii-digit code.
  5. To complete verification, get to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to two days.
    • If more than two days: Check your carte statement. You should detect a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Carte is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a unlike carte du jour.

If the card you want to apply isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than almost what to do if you temporarily or permanently airtight your payments profile.

If you lot're withal having trouble, contact support.

Was this helpful?

How tin nosotros improve it?